tag:blogger.com,1999:blog-20147126.post1877162235728279753..comments2024-01-26T01:49:56.783-06:00Comments on Lagniappe's Lair: Customers and Customer ServiceMurphy's Lawhttp://www.blogger.com/profile/17164780742334950772noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-20147126.post-12598133331626844652011-07-07T21:39:07.701-05:002011-07-07T21:39:07.701-05:00I'd have just told the fat lady they are going...I'd have just told the fat lady they are going by Obama's recomendations.<br /> <br />Hope and Change and all that.<br /> <br />Then I'd have kicked their butts out.<br /> <br />It was a regular restaurant, not a all-you-can-eat place. I have no sympathy for them.Paulhttps://www.blogger.com/profile/11635784352780834494noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-4095961007124401712011-07-07T19:39:06.331-05:002011-07-07T19:39:06.331-05:00@ Moogie - I can't wholly own that - it was ad...@ Moogie - I can't wholly own that - it was adapted from a John Cusack line in the tavern scene in <i>The Sure Thing</i>: "Barkeep! Get this man a trough of Spritzer."an Donalbanehttps://www.blogger.com/profile/06418506325893352676noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-69363557013772744042011-07-07T11:02:18.486-05:002011-07-07T11:02:18.486-05:00The Dinald wins the Internet today! Trough of pom...The Dinald wins the Internet today! Trough of pommes frites for Lane Bryant. Priceless!<br /><br />Yeah -- the manager messed up. She succeeded in making you and the whole restaurant uncomfortable. How likely is it that you'll go back soon, if at all?Moogie Phttps://www.blogger.com/profile/05665429537064900337noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-71374775224822150242011-07-07T10:08:16.641-05:002011-07-07T10:08:16.641-05:00You've just articulated the reason(s) why I ra...You've just articulated the reason(s) why I rarely go out to eat, particularly somewhere where a grossly overweight family is likely to dine. <br /><br />And, the reasons why I could never own, work in, manage or otherwise be associated with a restaurant. <br /><br />Now if you want excellent Thai food, good beer, and a quiet atmosphere instead of wings head for Shepherdstown. You may see some tie-dyed clothing from the university students (and faculty) (yes, it seem to be "in" again), but morbidly obese people seem to avoid sushi and Thai food as it doesn't come with fries.Katherinehttps://www.blogger.com/profile/06132525219864075222noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-29071194624587036362011-07-07T06:50:22.812-05:002011-07-07T06:50:22.812-05:00And there is one reason why I could never make it ...And there is one reason why I could never make it in a restaurant. The temptation to serve the basket of fries by dumping them over her head might have become too great.ProudHillbillyhttps://www.blogger.com/profile/14305205710265854978noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-52729902521930753532011-07-07T05:17:40.309-05:002011-07-07T05:17:40.309-05:00A long time ago Murph... sigh... And it goes both ...A long time ago Murph... sigh... And it goes both ways, obnoxious and loud is the way all these folks think they can 'get over' what they want.Old NFOhttps://www.blogger.com/profile/16404197287935017147noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-74605250398587383052011-07-06T23:40:05.404-05:002011-07-06T23:40:05.404-05:00Absolutely the customer was off-base to begin with...Absolutely the customer was off-base to begin with, but such is the state of entropy or devolution of our culture.<br /><br />Nonetheless, you're certainly correct that the manager was brain dead to not have immediately offered to bring an additional portion of fries. I mean, for Pete's sake, they're <i>pommes frites</i>, not <i>pâté de fois gras</i> - bring them a truckload if it shuts them up.<br /><br />Now I know some folks who would be sorely tempted, if in the manager's shoes, to 'one-up' the customer, say, by requesting, "<i>Garçon</i>, a trough of french fries for Lane Bryant and her family, <i>s'il vous plaît</i>!" Even though it would be kinda funny, I would fire (OK, at least scold) a manager who did that, as the art of management would be to expeditiously satisfy the customer's request.an Donalbanehttps://www.blogger.com/profile/06418506325893352676noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-77288874230576628642011-07-06T23:22:35.949-05:002011-07-06T23:22:35.949-05:00Next time you're in a restaurant and grouching...Next time you're in a restaurant and grouching about the prices charged on the menu, remember this gluttonous woman and how you thought she should receive a Big Basket O' Fries to reward her gluttony.<br /><br />TANSTAAFL.Bobhttps://www.blogger.com/profile/11402651457453813639noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-17339134416600043702011-07-06T22:46:26.723-05:002011-07-06T22:46:26.723-05:00As a lot of teens do I worked fast food all throug...As a lot of teens do I worked fast food all through high school. Unlike most I was driven and was a manager before I quit at 18 to become a secretary. My code was remake it until it is right or whatever else it took no matter how awful the customer. That has fallen away. My niece is 16 has no desire for a job or her license and sleeps all day. It baffles me but my nephew looks at me and says, "Aunt Lila it's just a new generation. Most kids don't really care anymore." He is a pretty wise 12. Just makes me feel old.Kimhttps://www.blogger.com/profile/12764424023850012841noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-64849883591903141252011-07-06T22:32:56.271-05:002011-07-06T22:32:56.271-05:00Jerks and assholes are essential because, without ...Jerks and assholes are essential because, without them, we wouldn't recognize nice people.Ed Skinnerhttps://www.blogger.com/profile/09332424242231481277noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-58891848868730462972011-07-06T22:24:23.336-05:002011-07-06T22:24:23.336-05:00My guess, should you be able to talk to the manage...My guess, should you be able to talk to the manager privately, is her supervisors won't back her up in any decision she made. Old saying, "The fish starts stinking at the head."<br /><br />That doesn't make the situation right. Just saying the blame directed to the responsible party.<br /><br />Oh, yeah. That manager needs to grow a spine.Well Seasoned Foolhttps://www.blogger.com/profile/16670165728759453075noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-54591414345608275642011-07-06T22:06:30.185-05:002011-07-06T22:06:30.185-05:00I was a domino's pizza manager in the early 90...I was a domino's pizza manager in the early 90's. I can tell you stories about customer service. That obese women is a symptom of what is wrong in America, besides her health issues and poor diet, the rude and obnoxious behavior is acceptable nowadays. That manager was incorrect, first off, admitting that those flyers were printed by corporate shows no support for her employer and no customer service skills. The manager should have brought her the fries(cheap) and shut her up. Now a lot of establishments have signs stating" we have a right to refuse service" If that heifer came back, I would have told them to move along I will not serve them. I have "fired a few customers" for repeated trying to scam me. There is a transaction in reputable business based on mutual respect. The heifer violated that.MrGarabaldihttps://www.blogger.com/profile/05768774166065615995noreply@blogger.comtag:blogger.com,1999:blog-20147126.post-719639643100431842011-07-06T21:56:48.140-05:002011-07-06T21:56:48.140-05:00"i'm sorry you feel that way ma'am, b..."i'm sorry you feel that way ma'am, but thats the government approved 4person serving size, you'll need to take it up with them"<br /><br />Yah I burned out on customer service about a year ago, can you tell?<br /><br />Actually the "customer care approved response"varies from company to company, but yes new managers need trainng on how to defuse idiots.<br /><br /> Personally I'm of the opinion that some idiots aren't worth trying to make happy because they simply aren't going to be happy no matter what and frankly this one sounds like one of that group.Ruthhttps://www.blogger.com/profile/11924993310937754220noreply@blogger.com