Monday, July 01, 2013

Customer Service..sigh

So this morning, I had to make one of those dreaded calls to that black hole of Calcutta which is known today as Comcast Customer Service. It was just a minor modem problem, but it was on their end and I needed them to reset it.

Naturally, as soon as I get past the 26 levels of "If you are calling about your phone service, press 1. If you are calling about your high-speed (ha!) internet, press 2.." followed by thirteen more levels of "Press 1 to speak to someone that you don't need to talk to, press two to talk to another person that you don't need to talk to.." I finally get connected to a human being...a human being whom I suspect is far, far away.

"Hallo," says the voice in an accent that resembles that of Apu from The Simpsons. "My name is Bob. How may I be of help to you today?"

By now, I'm fed up and not game for being patronized, especially by some guy in a call center somewhere in India. "Yeah, whatever. Let's be real for a minute, ok? What's your real name?"
" name is Bob," he repeats. "May I now have your name please?"

"Fine," I say, sighing. "You can call me Pradeep. Now can we get this computer back on line?"

If nothing else, I can now check off "Make some guy in India laugh" on my list of things to do today.

And two minutes later, my system was reset, courtesy of my new friend, Raj.

So how's your day going?


  1. It's been MONDAY all @#@%$% day... sigh... and good for you! :-) Gotta remember that!

  2. I am glad our rep was able to help. Should you need more help in the future, please feel free to contact us at the email below. We are here to help.

    National Customer Operations,com

  3. Egads! Comcast is watching me!

  4. Sorry, was premature earlier. Your joke wasn't over. NOW, that's funny.

  5. Heck, my cellphone company's pitch-men are Chad and Ranjit - it's all good...with a little curry powder.

  6. Same dude "Bob" keeps calling about every 2 weeks to tell me my Dell computer running Microsoft has been infected with a horrible virus and he can fix it for only $280.

    I keep telling him to stuff his turbin up his ass and jump in the Ganges since I have an Apple Mac.

    Funny thing is that doesn't deter him from calling like clockwork with the same speil.

  7. Nah..Comcast isn't watching..your ever-helpful buddies at the NSA called them for you!