So this morning, I had to make one of those dreaded calls to that black hole of Calcutta which is known today as Comcast Customer Service. It was just a minor modem problem, but it was on their end and I needed them to reset it.
Naturally, as soon as I get past the 26 levels of "If you are calling about your phone service, press 1. If you are calling about your high-speed (ha!) internet, press 2.." followed by thirteen more levels of "Press 1 to speak to someone that you don't need to talk to, press two to talk to another person that you don't need to talk to.." I finally get connected to a human being...a human being whom I suspect is far, far away.
"Hallo," says the voice in an accent that resembles that of Apu from The Simpsons. "My name is Bob. How may I be of help to you today?"
By now, I'm fed up and not game for being patronized, especially by some guy in a call center somewhere in India. "Yeah, whatever. Let's be real for a minute, ok? What's your real name?"
"Uh...my name is Bob," he repeats. "May I now have your name please?"
"Fine," I say, sighing. "You can call me Pradeep. Now can we get this computer back on line?"
If nothing else, I can now check off "Make some guy in India laugh" on my list of things to do today.
And two minutes later, my system was reset, courtesy of my new friend, Raj.
So how's your day going?